Timbertoyshub

At Timber Toys Hub, your satisfaction is our top priority. We are committed to ensuring that you and your family love the wooden toys you receive. If for any reason you’re not completely satisfied with your purchase, we’re here to help with a hassle-free returns process.

Eligibility for Returns

We gladly accept returns for items that meet the following conditions:

• The return request is made within 30 days of receiving your order.
• The item is unused, in its original condition, and in the original packaging.
• Proof of purchase, such as an order confirmation or receipt, is provided.

Please note that personalized or custom-made items are non-refundable unless they arrive damaged or defective.

Initiating a Return

To start a return, simply contact us at [email protected]. Our friendly support team will guide you through the process and provide a return authorization if your item qualifies. Once authorized, you’ll receive instructions on how to return your product to us.

Refund Process

After receiving and inspecting your return, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method. Refunds typically take 5–7 business days to process, depending on your bank or credit card provider.

Shipping fees are non-refundable unless the return is due to a mistake on our part, such as sending the wrong item or a defective product.

Exchanges

If you’d like to exchange an item for a different product, size, or design, please contact us at [email protected]. We’ll assist you in making the switch so you can enjoy the perfect toy for your family.

Damaged or Defective Items

We take great care in packaging your order, but if your item arrives damaged or defective, we sincerely apologize. Please notify us within 7 days of receiving the item, and we’ll arrange for a replacement or a full refund. Photos of the damaged product may be requested to assist with the claims process.

Responsibility for Return Shipping

For most returns, customers are responsible for the return shipping costs. However, if the return is due to an error on our part or a defective product, we’ll cover the cost of return shipping.

Questions or Concerns?

If you have any questions about our returns policy or need assistance with a return, please don’t hesitate to reach out to us at [email protected]. We’re here to make things right and ensure your experience with Timber Toys Hub is nothing short of exceptional.

Thank you for trusting Timber Toys Hub. We’re committed to bringing joy to your family with every toy we offer!